Sweláps Market – Privacy Policy
At Sweláps Market, we are committed to protecting your privacy and ensuring the security of your personal information. If you have any requests or questions concerning your personal information, please contact us at info@swelapsmarket.ca.
This privacy policy is meant to provide you with information about the personal information we collect, how we use and disclose it, and how we protect it. In this policy, Sweláps Market sometimes refers to itself as “we” and “us” and reference to the “website” includes your use of the www.swelapsmarket.ca website, including all adjunct web pages operated by Sweláps Market such as online ordering.
This policy will be governed by the laws of British Columbia and the laws of Canada. This policy constitutes the entire agreement between you and us with respect to its subject matter.
If you have any objections to the privacy policy, we kindly request that you immediately discontinue the use of our store, services, programs, and website. By accessing or using our store, services, programs, and website, you agree to the terms of the Sweláps Market privacy policy, as outlined below.
What Information Do We Collect
Sweláps Market limits the collection and use of personal information to that which is required to serve our shoppers responsibly and efficiently. We may collect information that is provided by you voluntarily upon registration, together with information we learn about you from your use of our services and your visits to our store and website. We may also collect information about the transactions you undertake, including details of payment cards used. We may collect additional information in connection with your participation in any promotional programs offered by us and the information you provide when giving us feedback.
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers and systems.
1. Why We May Collect Personal Information
Sweláps Market may collect, use, and/or disclose personal information to allow us to better manage our business, to improve the shopping experience for our customers, and where we may be required by law to do so.
We may use the information we collect for the following purposes:
- To provide you with information about Sweláps Market, including updates, promotions, and events.
- To process transactions and communicate with you regarding your purchases, inquiries, requests, or feedback.
- To improve our business, products, services, and website based on your feedback and interactions.
- To provide consumer-related information on products and services offered by Sweláps Market and notify customers concerning any items that may be subjected to a recall.
- To comply with legal obligations and regulatory requirements and protect the security and integrity of our operations.
2. How We May Collect Personal Information
Directly From Our Customers: You may provide personal information at our stores, by mail, email, phone, or by enrolling in any program (e.g., loyalty program or online ordering) that we may offer.
Through Sweláps Market Technology: Technology includes cookies generated by our website and may include other data collected from your use of our websites and any in-store networks. Cookies can provide us with information about your visits to its website and can track your browsing history.
Via Website and Social Media Accounts: When interacting with Sweláps Market via Facebook, Instagram, and/or similar social networks, we may collect, use, and/or disclose personal information that you provide or disclose to us in accordance with this privacy policy. Social networks also have their own privacy policies, terms, and conditions.
Through CCTV (Closed Circuit Television Camera): For your protection surveillance cameras have been installed throughout our store. These cameras retain recorded images of customers as they move about in the store. These recordings could be used and/or shared with legal authorities where required by law or a court order.
3. How to Update Your Personal Information and Your Preferences
To change your contact preferences simply contact us at info@swelapsmarket.ca for instructions or, if applicable, click “My Account” in the top frame and click “Your Contact Preferences”. If you do not wish to receive commercial communications from us, please select your choices by using the boxes available on that page.
Please note that many of our services and programs are managed independently; meaning you will need to update your communication preferences for each program and service. Any program or service managed through TGP, including our flyer subscription program, is managed via TGP and their privacy policies.
Please note that there may be instances where it may be necessary for us to communicate with you, regardless of your contact preferences, for administrative or operational reasons relating to our service.
4. Disclosure of Your Personal Information
Sweláps Market does not publish, sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to trusted third parties who assist us in operating our website, conducting our business, or servicing you. We take precautions to protect such information from unauthorized access.
We reserve the right to disclose your personally identifiable information as required by law and when we believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Sweláps Market terms of use, or as otherwise required by law.
5. How We Protect Your Personal Information
The security of your personal information is very important to us. Sweláps Market uses industry-standard technology and efforts to safeguard the confidentiality of your Personal Information. These include practices such as Secure Socket Layer (“SSL”) to encrypt card transactions, firewalls, roles-based access, and use of authentication. However, regardless of all these best practices, we cannot guarantee that internet communications are always secure.
6. Other Websites and Third-Party Links
Sweláps Market may provide links to websites and services that are operated solely by a third party that are not under our control. We do not endorse these products, services, or websites, nor are they covered by the Sweláps Market privacy policy. Please note that we do not have control over the privacy practices of these third parties or their websites. We encourage you to review the privacy policies of any third party you visit or access.
7. Changes to This Policy and Privacy-Related Complaints
Sweláps Market is always improving and updating our products, services, programs, and website to further enhance your shopping experience. Please be advised that Sweláps Market practices concerning data collected and used by us are governed by this privacy policy as amended from time to time, and not by the privacy policy in effect at the time the data was collected. We encourage you to refer to this page on an ongoing basis for our most current policies and practices. Your continued use of our store, services, programs, and website after the posting of modifications constitutes acceptance of those changes.
If you believe that we have not complied with this privacy policy, please email info@swelapsmarket.ca.